Your privacy is very important to us. This document describes the way (in particular as policyholders, contracting parties, injured parties and claimants, beneficiaries of our customers, negotiating partners, brokers, interested parties, employees, applicants, investors, shareholders, suppliers, service providers, lessees as well as contact persons for the aforementioned groups) we are processing your personal data that we, as KLPP, have received directly and/or indirectly and about the rights to which you are entitled under General Data Protection Regulation.

Privacy & cookie policy may be updated from time to time. Please do check it on a regular basis.

1. Data Protection Officer


3rd floor, Metis Tower,
28 October Avenue, 363,
Limassol, P.C.3107, Cyprus

Tel / Fax: + 357 25 05 75 25

You may contact our Data Protection Officer by post at the aforementioned address or by e-mail via our company mailbox at

2. Categories of personal data we will use

• Information about you – for example name, age, gender, date of birth, nationality. Even though in some instances we do not receive your name, we need enough information to help us identify you and your policy so that we can provide services to our clients.
• Contact information – in some cases, for example, we may receive your email, address, postcode and phone number.
• Online information – for example cookies and IP address (your computer’s internet address), if you use our websites.
• Financial information – we may process information related to payments you make or receive in the context of an insurance policy or claim.
• Contractual information – for example details about the policies you hold and with whom you hold them.

3. Sources of personal data

As a general principle, your data are passed on to us by your insurer within the scope of the aforementioned purposes. In addition, we also make use of databases from third-party providers in conformity with legal provisions. Furthermore, we use data from publicly accessible sources, especially for the evaluation of large losses or for accumulation control.

4. Children

KLPP understands the importance of protecting children’s privacy, especially in an online environment. In particular, our site is not intentionally designed for or directed at children under the age of 16. It is our policy never to knowingly collect or maintain information about anyone under the age of 16, except as part of an engagement to provide professional services.

5. Use of cookies

KLPP uses tracking technology such as cookies or tags to gather information to understand how visitors use the KLPP Website.
When you save your cookie settings, they should also apply to your future visits to the KLPP Website. However, for technical reasons beyond the control of KLPP, this cannot be guaranteed.

In many cases you can also control tracking technologies using your browser. Please ensure that your browser setting reflects whether you wish to be warned about and/or accept tracking technologies (such as cookies) where possible. The specific capabilities of your browser and instructions on how to use them can usually be found in the manual or help file of your browser.

Refusing, disabling or deactivating tracking technologies may result in a reduced availability of the services provided by the KLPP Website, or parts of the KLPP Website may no longer function correctly.

6. The legal basis for processing your personal data

We process your data on the basis of the provisions of the EU General Data Protection Regulation (GDPR) and all other laws applicable to the processing of personal data. The substantive legal grounds for the processing depend on the context and the purpose for which we collect your data.

7. Duration of data storage

We will delete your personal data as soon as it is no longer required for the purposes set out above, and no legal documentation or retention requirements apply, for example fiscal or tax laws.

8. Categories of recipients of personal data

In order to fulfil our contractual and legal obligations we utilize to some extent external service providers in the following categories (the list can be expended):

• Surveyors / medical experts for the preparation of expert opinions for underwriting and claims management;
• IT service providers for the maintenance, operation and protection of systems and applications, data recovery and destruction of data media;
• Service providers to assist with application and portfolio processing, such as translators, audit service providers, service providers for the storage and destruction of files.

In addition, we may transfer your personal data in specific cases to other recipients. These include, for example, public authorities in order to fulfil statutory duties of notification or other reinsurers to whom we transfer risks (retrocessionaires).

9. Implemented security measures to protect your information

KLPP has implemented reasonable technical and organizational security measures to protect your personal data collected by our Company against unauthorized access, misuse, loss or destruction.

10. International general personal data transfers

In cases where we could be led to transfer your data to a location outside the European Economic Area we will ensure your data is given a similar level of protection as required under European data protection law.
Any sensitive personal data shall not be transferred outside European Economic Area without you being informed prior to the transfer.

11. Your GDPR (EU) privacy rights

• Right to find out what personal information we hold about you
• If any of your details are incorrect, inaccurate or incomplete you have the right to ask us to correct them or to add information.
• You have the right to object to any processing done under legitimate interests. If we have a compelling reason, we may still continue to use your information.
• You have a specific right to object to our use of your information for direct marketing purposes, which we will always act upon.
• If you are uncertain about the accuracy or our use of your information, you can ask us to stop using your information until your query is resolved. We will inform you of the outcome before we take any further action in relation to this information.
• You can ask us to delete your personal information if deleting your data is not in conflict with our legal and regulatory obligations. If we are using consent to process your information and you withdraw it, you can ask us to erase your information.

12. Who can you contact if you have a complaint?

If you are unhappy with how we process your personal data you may have the right to complain to a data protection regulator or supervisory authority. We encourage you to contact us first so we can address your concerns.

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